What the FAQ Covers and Why It Matters
We put this FAQ together because the same questions come up again and again — how to add money via Rocket, what happens after you request a withdrawal, how to get back into your account on a new phone. Each answer here reflects how the platform actually works, not a generic script. If your question is about a deposit that hasn't shown
up, the answer walks you through the confirmation step in your bKash or Nagad app. If it's about switching from mobile browser to a different device, that's covered too. We update this section when account flows change, so what you read here matches what you'll see on screen. For anything not listed, our support team is reachable directly — details are in
the support section below. Access and eligibility depend on your local law and the regions where okbat operates.
- bKash
- Nagad
- Rocket
- Mobile Browser
- Account Wallet