Reference

How okbat Handles Your Personal Information

Your account data on okbat is collected only for what we need to run your account, process bKash, Nagad, and Rocket transactions, and keep your wallet secure. Access and eligibility depend on your local law and eligible regions.

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okbat How okbat Handles Your Personal Information

How We Keep Your Account Data Safe

We apply several layers of protection to your account and transaction data. Here is what that looks like in practice.

SSL Encryption

All data moving between your device and our servers travels over SSL encryption. This covers login, wallet selection, and every bKash, Nagad, or Rocket transaction you make.

Wallet Verification

Before any withdrawal clears, we match the destination wallet number against your registered account. This step stops unauthorised transfers even if someone accesses your login.

Minimal Data Collection

We collect only what is needed to run your account and process payments. We do not build advertising profiles or share your data with marketing networks.

Access Logs

Every login to your account is logged with device type and timestamp. You can flag any session you do not recognise through live chat and we will investigate immediately.

Get Help With Your Privacy Questions

If you have questions about your data or want to update your account details, our support team is available through the channels below. Availability depends on your region and local law.

Live Chat Reach us directly through the live chat window in your account dashboard. Our team can confirm what data is stored and walk you through any update or removal request.
Email Support Send a written request to our support address from your registered email. We use this to verify your identity before making any changes to your account data.
Account Settings Some data — like your contact number and preferred wallet — can be updated directly inside your account settings without contacting support at all.
okbat What We Collect and Why We Collect It

What We Collect and Why We Collect It

When you open an account, we collect the details needed to verify your identity and process mobile wallet transactions — your name, contact number, and the payment method you use, whether that is bKash, Nagad, or Rocket. Session data like your device type and login timestamps help us detect unusual access and keep your account safe. We do not sell your data

to third parties. Withdrawal requests trigger a short verification step where we confirm the wallet number matches your registered account before releasing funds. Players in Dhaka and elsewhere can reach our support team through live chat to ask what data we hold on their account at any time.

Privacy Terms You Should Know

Short definitions for the data and privacy terms that come up most often when managing your okbat account.

What is KYC?

KYC stands for Know Your Customer. It is the identity verification step where we confirm your name and contact details match before processing withdrawals or large account changes.

What is a privacy policy?

A privacy policy is a document that explains what personal data a platform collects, how it is used, who it may be shared with, and what rights you have over that data.

What does data retention mean?

Data retention refers to how long we keep your account records after you close your account or stop using the platform, as required by applicable law and our internal security standards.

What is two-factor authentication?

Two-factor authentication adds a second verification step — usually a one-time code sent to your phone — so that a password alone is not enough to access your account.

What is a data subject request?

A data subject request is a formal ask from you to see, correct, or delete the personal data we hold on your account. Submit one via email from your registered address.

What does consent mean in a privacy context?

Consent means you have actively agreed to a specific use of your data. You can withdraw consent for non-essential data uses at any time by contacting our support team.

Common Questions About Your Privacy on okbat

Real questions about how your data works on this platform, answered plainly.

We collect your name, mobile number, and the wallet details you use — bKash, Nagad, or Rocket. We also log device type and session timestamps for security purposes.

Yes. Send a deletion request from your registered email address. We will verify your identity first, then process the request in line with applicable law and your eligible region.

We do not sell or share your data with advertisers. Data may be shared with payment processors like bKash, Nagad, or Rocket only to complete your transactions.

Your wallet number is stored in encrypted form and verified against your account before every withdrawal. No payout is released to an unregistered wallet number.

We retain records for the period required by applicable law in your eligible region, then delete them. You can ask our support team for the specific retention period that applies to you.

Go to account settings to update your contact number or preferred wallet directly. For wallet changes tied to a pending withdrawal, contact live chat so we can verify the update first.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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