Reference

Terms That Govern Your okbat Account

These terms set out what you agree to when you open and use an okbat account — covering eligibility, payments through bKash, Nagad, and Rocket, and how we handle disputes. Access depends on your local law and whether okbat operates in your eligible region.

Account EligibilityPayment TermsbKash · Nagad · RocketDispute ProcessAccount Closure
okbat Terms That Govern Your okbat Account
TERMS QUERIES

Reach Us About These Terms

Questions about what these terms mean for your account? Our support team handles terms-related queries through the channels below. For wallet disputes involving bKash, Nagad, or Rocket, have your transaction reference ready — it speeds up the review.

Live Chat Open the chat widget from any page on okbat. Terms and account queries are handled directly — no ticket queue for straightforward questions.
Email Support Send detailed terms or payment disputes to our support address. Include your account ID and the relevant transaction reference for faster handling.
Help Centre The help centre at okbat covers common terms questions with step-by-step account guidance, including how to update your wallet details.
HOW WE OPERATE

Account Security and Your Rights

Your account data is stored with encryption in transit and at rest. We do not share your personal details with third parties outside of what is needed to process payments through bKash, Nagad, or Rocket. You can request a copy of the data we hold on your account by contacting support — we respond to data requests within a reasonable period under applicable law.

Data You Control

You can update your registered wallet number, email, and contact details from account settings at any time. Changes to payment details trigger a short verification step.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you did not request a login, contact support immediately to lock the account.

Retention Policy

We keep account records for as long as your account is active and for a period after closure as required by applicable law. Closed accounts are anonymised after that period.

Requesting Changes

To correct inaccurate data or request deletion where permitted, contact support with your account ID. We confirm receipt and act within the timeframe local law requires.

Common Questions About These Terms

Short answers to what people actually ask about the okbat terms — eligibility, payments, account changes, and what happens if something goes wrong.

You must be of legal age in your jurisdiction and in a region where okbat is accessible under local law. We verify eligibility during account setup and reserve the right to close accounts that do not meet these conditions.

Check that the transfer was sent to the correct account number shown at checkout. If the provider confirms the payment but your wallet has not updated, contact support with the bKash or Nagad transaction reference.

Withdrawals must go to the wallet number registered on your account. To change it, update your details in account settings first. A verification step applies before the new number is active for withdrawals.

We post the updated terms here with a revision date. If a change affects your account materially, we also send a notification to your registered contact. Continued use after the effective date means acceptance.

Contact support with your account ID and a data access request. We handle these under applicable law and confirm receipt. The response time depends on the complexity of the request and local requirements.

Contact support to initiate closure. Any pending balance linked to a verified bKash, Nagad, or Rocket wallet is settled before the account is closed. Records are retained then anonymised as our policy requires.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.